Cancellation & Refund Policy

Welcome to Velina Hotels.
We understand that travel plans may change unexpectedly. Our Cancellation & Refund Policy is designed to ensure transparency and convenience for all guests.

By confirming a reservation with us, you agree to the following terms and conditions.

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Cancellation Policy

• Guests may cancel their booking within the allowed cancellation period mentioned at the time of reservation.

• Free cancellation may be available up to 48 hours before the scheduled check-in date.

• Cancellations made after the free cancellation period may incur cancellation charges.

• Same-day cancellations or no-show bookings may be charged for one full night or the total booking amount, depending on the reservation type.

• Group bookings, event bookings, and special promotional offers may have separate cancellation terms.

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Booking Modification Policy

• Reservation date changes or booking modifications are subject to room availability.

• Revised room tariffs may apply for modified bookings.

• Modification requests should be made in advance through the official booking channel or hotel support team.

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Refund Policy

• Eligible refunds will be processed through the original payment method used during booking.

• Refund processing may take approximately 7–10 business days depending on banks or payment providers.

• Taxes, service fees, gateway charges, or convenience fees may be non-refundable in certain situations.

• Refunds will only be applicable for eligible cancellations as per hotel policy.

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Non-Refundable Bookings

• Certain discounted, promotional, or special offer bookings may be marked as non-refundable.
  Such bookings are not eligible for cancellation refunds once confirmed.

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No-Show Policy

• If a guest fails to arrive on the scheduled check-in date without prior notice, the booking may be treated as a no-show, and applicable charges may be deducted or retained.

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Early Departure Policy

• In case of early check-out or shortened stay after check-in, refunds may not be applicable for unused room nights unless approved by hotel management.

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Force Majeure

Velina Hotels shall not be held responsible for cancellations, delays, or refunds affected by circumstances beyond control, including natural disasters, travel restrictions, government regulations, emergencies, or technical failures.

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Refund Exceptions

Refund requests may be denied in cases involving:

• Violation of hotel policies

• Fraudulent transactions

• Incorrect booking information provided by the guest

• Damage or misuse of hotel property

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Policy Updates

Velina Hotels reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice.

Contact Us

For cancellation requests, refund assistance, or booking-related support, guests may contact our official support team or hotel reception.

Thank you for choosing Velina Hotels.