Booking Policy
Welcome to Velina Hotels.
Please read our booking policy carefully before confirming your reservation. By making a booking through our website or other booking channels, you agree to the terms mentioned below.
Reservation Policy
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All room reservations are subject to availability.
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Guests must provide accurate personal and contact information during booking.
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A valid government-issued ID proof is mandatory at the time of check-in.
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Booking confirmation will be shared through email, SMS, or other communication channels after successful payment or confirmation.
Payment Policy
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Full or partial advance payment may be required to confirm the reservation.
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We accept payments through credit/debit cards, UPI, net banking, and other approved payment methods.
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Room tariffs are subject to applicable taxes and service charges.
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Prices may vary depending on season, weekends, holidays, and room availability.
2. How We Use Your Information
The information collected may be used for:
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Processing hotel reservations and payments
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Providing customer support
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Improving our hotel services and website experience
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Sending booking confirmations and important updates
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Responding to inquiries and requests
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Maintaining guest safety and security
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Complying with legal and regulatory requirements
Check-In & Check-Out Policy
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Standard Check-In Time: 2:00 PM
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Standard Check-Out Time: 11:00 AM
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Early check-in and late check-out are subject to room availability and may include additional charges.
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Guests are requested to inform the hotel in advance for late arrivals.
Cancellation & Modification Policy
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Free cancellation may be available up to 48 hours before the check-in date.
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Cancellations made after the allowed period may attract cancellation charges.
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Reservation modifications are subject to availability and revised pricing.
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No-show bookings may be charged for one night or as per applicable booking terms.
Refund Policy
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Eligible refunds will be processed through the original payment method.
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Refund processing timelines may vary depending on the payment provider or bank.
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Convenience fees, gateway charges, or taxes may be non-refundable in certain cases.
Child & Extra Bed Policy
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Children below a specified age may stay free using existing bedding.
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Extra beds or mattresses are available on request at additional charges.
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Additional guest charges may apply as per room occupancy limits.
Guest Responsibility
Guests are responsible for maintaining hotel property and following hotel rules during their stay.
Any damage caused to rooms, furniture, restaurant areas, or hotel property may result in additional charges.
Restaurant & Facility Access
Access to hotel facilities such as restaurants, swimming pool, gym, lounge, or recreational areas may be subject to operational timings and hotel rules.
Force Majeure
Velina Hotels shall not be held responsible for delays, cancellations, or service disruptions caused by events beyond reasonable control, including natural disasters, government restrictions, emergencies, or technical failures.
Policy Changes
Velina Hotels reserves the right to update or modify this Booking Policy at any time without prior notice.
Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact us through our official website or hotel support team.
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